If you are in any way unsatisfied with your purchase please contact us.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Any products that are faulty or defective will be refunded in full.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Sale items are final, no returns or exchanges. 

In the event of an item being purchased in the incorrect size we will happily exchange for the correct fit if it is in stock. If this is not an option, a credit note or refund will be issued to the customer

Once your return is received, we will send you an email to notify you that we have received your returned item. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To return your product, you should mail your product to:

Tanglewood Classics
PO BOX 659
Noosa Heads
QLD 4567

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.